IWorld of Travel is Hiring!
Team Operations Manager
IWorld of Travel is looking for a Team Operations Manager to work closely with the company management team to achieve the highest levels of customer service and quality consistency. The role requires interacting with both internal and external team members as well as with a global collection of suppliers and clients. This person will have a high level of organizational skills be well versed in Excel and Word and be highly motivated to maintain high operational standards.Knowledge of travel industry a plus.
Core responsibilities include:
- Review and standardizing operational procedures
- Improve productivity to maximize profit
- Streamline operational procedures to improve customer service
- Liaise with suppliers
- Monitor supplier communication turnaround time
- Verify pricing and invoicing
- Review outgoing documents for quality consistency
- Resolve service issues
Other Required Skills and Abilities:
- Microsoft office and other Web-based applications. Exceptional organizational and time management skills
- Good verbal and written communication skills, proofreading abilities
- Strong project management skills
- Reliable, punctual, resourceful, and efficient. Ability to use judgement in resolving issues.
- Able to anticipate needs and be self-guided
- Positive and professional presence.
- Maintain a high degree of ethics and professionalism.
- Ability to multi-task and prioritize, and maintain a calm, professional demeanor.
- Must be self-motivated, highly detailed and organized; takes initiative to make or adapt to changes
To apply for this position, please send your resume, cover letter and salary expectations to info@iworldoftravel.com
BDM: West Coast
Want to sell travel? IWorld of Travel, one of the leading Tour Operators in North America, is expanding its sales team on the ground and is looking at filling a full time position for BDM serving the West Coast states. Roles and responsibilities include:
Core responsibilities include:
- Track performance of agencies in assigned territory
- Respond to travel agency requests to include problem solving, service issues & follow-up activities
- Identify new agencies for business development
- Conduct webinar and training for new agencies and refresher module for existing agencies
- Brochure distribution and fulfillment for agencies in assigned territory
- Support sales & marketing efforts
- Support, manage and attend conference and tradeshow within assigned territory as needed
- Assist with new agency enrollment
- Promote FAM/Educational Seminars
- Share market intelligence (agency feedback, trends, new products, top selling destinations) with president, COO and management team
- Liaise with department manager and work towards resolution on any complaint/problem
Other Required Skills and Abilities:
- Ability to travel
- Proven competencies to absorb all IWorld of Travel Product Line and Brands.
- Knowledge of travel industry
- Ability and willingness to exercise both strategic and tactical support for each market
- Proven competencies in computer skills in Microsoft Word, Excel and PowerPoint
- Excellent oral and written communications
To apply for this position, please send your resume, cover letter and salary expectations to info@iworldoftravel.com